Refund Policy
Understand our refund process for Credits, VIP status, and other digital purchases on AmorlyDate.
1. General Policy
Due to the digital nature of the Service, purchases of Credits, VIP status, and other digital features are generally final and non-refundable.
Credits are virtual units that may be used solely within the Service for eligible paid features. Credits have no monetary value outside the Service, are not personal property, cannot be transferred between users, and cannot be redeemed or exchanged for cash.
2. Eligibility for Refunds
Refunds may be granted only:
- where required by applicable law;
- in the event of duplicate payment or verified technical billing error;
- at the Company's sole discretion.
Once Credits are credited to an account or used within the Service, they are considered provided digital services.
Nothing in this policy limits any mandatory consumer rights that cannot be waived under applicable law.
3. Digital Content Notice for EU Users
If you are located in the European Union or European Economic Area, you acknowledge that digital services and digital content purchased through the Service may be made available immediately after payment.
By purchasing Credits or other digital features, you expressly request immediate performance of the digital service and acknowledge that, to the extent permitted by applicable law, your statutory withdrawal right may no longer apply once performance has begun.
4. Credit Packages
The following Credit packages may be available:
- 8 Credits — 8 USD
- 40 Credits — 35 USD (0.88 USD per Credit)
- 88 Credits — 65 USD (0.74 USD per Credit)
- 120 Credits — 85 USD (0.71 USD per Credit)
Prices, package sizes, promotional offers, and feature costs may be changed by the Company at any time. The price displayed at the time of purchase will apply to that purchase.
Credits are considered consumed once they are credited to your account and/or used for paid features within the Service.
5. Chargebacks and Payment Disputes
You agree not to initiate unjustified chargebacks or payment disputes for digital services that have already been provided, made available, credited, or consumed through the Service.
If you initiate a chargeback, reversal, or payment dispute after receiving Credits or access to paid features, the Company may, to the extent permitted by law:
- suspend or terminate your account;
- revoke unused Credits;
- restrict future purchases;
- provide relevant records and usage information to the payment processor in response to the dispute.
6. How to Request a Refund
If you believe you are eligible for a refund, please contact our support team at contact@amorlydate.com with your account details and a description of the issue.
Our support team will review your request and respond as soon as reasonably possible.
7. Payment Processing
Payments for Credits, VIP status, or other paid features are processed through third-party payment service providers, including Stripe.
The Company does not store full payment card details on its own servers.
The Company reserves the right to refuse, delay, or cancel transactions where fraud, abuse, unauthorized payment activity, or legal non-compliance is suspected.
8. Contact Information
If you have any questions regarding this Refund Policy, you may contact:
EXIMGROUP Ltd.
Perushtitsa Residential Area №61
Block B, Entrance V, Floor 4, Apartment 1
8000 Burgas, Bulgaria
Email: contact@amorlydate.com